Terugbetalingsbeleid
At Nyome, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you have the right to request a return under the conditions below.
📅 Right of Withdrawal (EU Customers)
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order — without providing any reason.
To exercise this right, you must contact us within 14 days of delivery at:
📦 Return Conditions
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
🚚 Return Shipping
Customers are responsible for return shipping costs.
Returns must be sent to our international warehouse. The exact return address will be provided after your request is approved.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
💸 Refunds
Once your return is received and inspected:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days to your original payment method
⏱ Delayed or Missing Orders
If your order has not been delivered within 30 business days, please contact us.
In such cases, we will:
- investigate the shipment
- and offer a replacement or full refund if necessary
❌ Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These include:
- Personal care items
- Intimate or sanitary goods (if applicable)
This will always be clearly stated on the product page.
📍 Important Notes
- Returns sent without prior approval will not be accepted
- Shipping fees are non-refundable
- Any customs or return shipping fees are the responsibility of the customer
📩 Contact Us
For any return or refund inquiries, please contact us at: