📄 Right of Withdrawal (EU) – Nyome
At Nyome, we comply with European Union consumer protection laws.
📅 Your Right to Withdraw
If you are a customer located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order — without providing any reason.
✉️ How to Exercise Your Right
To exercise your right of withdrawal, you must inform us within 14 days of delivery by contacting:
Please include:
- Your order number
- Your full name
- Your request to withdraw
📦 Return Deadline
After notifying us, you have 14 days to return the item.
🚚 Return Conditions
To qualify for a withdrawal:
- Items must be unused and in original condition
- Items must be returned in their original packaging
- Products must be suitable for resale
We reserve the right to reject returns that do not meet these conditions.
💸 Refund Policy
Once your return is received and inspected:
- Your refund will be processed within 5–10 business days
- Refunds are issued to the original payment method
Shipping costs are non-refundable unless required by law.
⚠️ Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise stated.
❌ Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Personalized or custom-made products
- Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
- Items that have been used or damaged after delivery